Last updated: 11-07-2024
Welcome to Primary Care Center of Carolinas (“PCCOC,” “we,” “our,” or “us”). By accessing or using our website, services, or facilities, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing our services or visiting our website, you accept these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services or website.
2. Services Provided
Primary Care Center of Carolinas provides healthcare services, including primary care, preventative care, diagnostic testing, and treatment services. All services are provided by applicable state and federal laws.
3. Eligibility
You must be at least 18 years old or have parental/guardian consent to use our services. Minors (under 18) must be accompanied by a parent or legal guardian during their visit unless prior arrangements have been made.
4. Privacy and Confidentiality
We are committed to protecting your privacy. All patient information is kept confidential and complies with the Health Insurance Portability and Accountability Act (HIPAA). For more information, please refer to our Privacy Policy.
5. Medical Disclaimer
The information provided on our website and in communications with PCCC is for informational purposes only. It does not constitute medical advice, diagnosis, or treatment and should not be considered a substitute for professional medical advice.
6. Patient Responsibility
Patients are responsible for providing accurate personal, contact, and medical information, keeping appointments, and promptly paying for services received. It is the patient’s responsibility to update us on any changes in health conditions or personal information.
7. Appointments and Cancellations
Patients must schedule appointments in advance. Cancellations should be made at least 24 hours before the appointment time. We reserve the right to charge a cancellation fee for late cancellations or missed appointments.
8. Billing and Payment
- Payment Policy: Payments for services are due at the time of service unless prior arrangements have been made.
- Insurance: We accept most major insurance plans. It is the patient’s responsibility to confirm their coverage and pay for any services not covered by their insurance.
- Refunds: Refunds may be issued only in cases where an overpayment was made or services were not provided. Please contact our billing department for inquiries.
9. Prescription and Medication Policy
Prescription refills require an appointment with one of our providers unless otherwise specified. PCCC does not manage controlled substances or refill medications without an evaluation. It is the patient’s responsibility to request refills promptly.
10. Website Use
You agree not to use our website for any unlawful purpose or any activity that could harm our services, servers, or network. We reserve the right to restrict access to our website for any misuse or unauthorized use.
11. Limitation of Liability
To the extent permitted by law, Primary Care Center of Carolinas and its affiliates, directors, employees, and contractors shall not be liable for any damages arising out of or in connection with the use or inability to use our services, even if we have been advised of the possibility of such damages.
12. Indemnification
You agree to indemnify and hold harmless Primary Care Center of Carolinas and its employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising from your use of our services, including any violations of these Terms and Conditions.
13. Changes to Terms and Conditions
We may update these Terms and Conditions periodically to reflect changes in our services or applicable laws. Changes will be posted on our website with the updated “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the new Terms and Conditions.
14. Governing Law
These Terms and Conditions are governed by the laws of the State of [State], without regard to its conflict of law principles.
15. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact us at:
Primary Care Center of Carolinas
4915 Albemarle Rd
Charlotte NC 28205
Phone: 704-974-4299
Email: info@pccofcarolinas.com